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Guide

Getting LPs to use the portal

Launch it well, make it the only place documents live, and give investors an app.

By SRM, Executive Director · Updated October 2026

How do you get investors to use an investor portal?

Make the portal the single place documents and balances live, send notifications rather than attachments, keep the same URL, make sign-in simple, and offer a mobile app — investors use what is convenient.

Launch

Announce with a short guide; keep the URL; pre-load history.

Make it the source

Stop emailing attachments; send notifications with a link.

Mobile

Investors check balances on their phones; a native app increases engagement.

Questions

Will older LPs use it?

Yes, when it's the only place documents are — with support for the first login.

About the author

SRM, Executive Director. Founder and lead designer of FUN/D.

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